Refund and Returns Policy – Dhingli Matching

At Dhingli Matching, we value your satisfaction and aim to provide premium ethnic wear with a seamless shopping experience. Please read our Refund and Returns Policy carefully to understand how we handle returns, exchanges, and refunds.

1. Eligibility for Returns

We accept returns only under the following conditions:

• You have received the wrong product.
• The product is damaged or has a manufacturing defect.
• The product received does not match the description or has significant quality issues.

Note: Returns are not accepted for:

• Custom-stitched, altered, or made-to-measure products.
• Items purchased during sales or clearance.
• Minor color or design variations due to screen resolution or photography.
• General dislike of the product or change of mind after order dispatch.

2. Return Conditions

To be eligible for a return:

• You must raise a return request within 48 hours of delivery.
• The product must be unused, unwashed, and in its original packaging with all tags, labels, and invoice.
• The item must be returned via a reputed courier service with proper packaging to avoid any damage.

3. How to Request a Return

Please follow these steps:

1. Email us at support@dhinglimatching.com within 48 hours of delivery.
2. Mention your Order ID, reason for return, and attach clear pictures of the issue (if damaged/wrong item).
3. Wait for our return approval email and further instructions.

Note: Returns without prior approval will not be accepted.

4. Return Shipping Charges

• If the return is due to a wrong or defective product sent by us, we will cover the return shipping costs.
• In all other eligible return cases, the customer is responsible for the return shipping charges.

5. Refund Process

• Once the returned product is received and inspected, we will initiate a refund within 7–10 business days.
• Refunds will be made to the original payment method (credit/debit card, UPI, wallet, etc.).
• If you paid via Cash on Delivery (COD), we will request your bank details for a direct refund.

6. Exchanges

• We do not offer direct product exchanges at this time.
• If you wish to get another item, please request a refund (if eligible) and place a new order separately.

7. Cancellations

• Orders can be cancelled within 12 hours of placement or before dispatch, whichever is earlier.
• Orders once shipped cannot be cancelled.
• Refund for cancelled orders will be processed within 7–10 business days.

8. Damaged or Defective Products

In the rare event you receive a damaged or defective product:

• Report the issue within 48 hours of delivery.
• Email us at support@dhinglimatching.com with clear photos or video of the defect.
• Upon verification, we will offer a replacement or refund as per your choice.

9. Non-Returnable Products

The following products are not eligible for return or refund:

• Custom-stitched garments
• Altered or used items
• Accessories (bangles, bindis, etc.)
• Products purchased under final sale or promotional offers

10. Contact Us

If you have any questions or concerns regarding your return, feel free to reach out to us:

• Email: support@dhinglimatching.com
• Phone: [Insert Phone Number]
• Business Hours: Monday to Saturday, 10:00 AM to 6:00 PM
• Address: [Insert Store or Office Address]

Dhingli Matching reserves the right to modify or update this policy at any time. We encourage customers to read our updated policies before making a purchase.